Refund policy

Last Updated: August 19, 2023

Welcome to moxiegaiety.com powered by Shopify (the "Website"). We want you to have a positive shopping experience, and we understand that returns may sometimes be necessary. This Return Policy outlines the procedures and guidelines for returning products purchased from our Website. By making a purchase, you agree to the terms of this Return Policy.

1. Return Eligibility:

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 14 days from the date of delivery.
  • The product must be unused, in its original condition, with all tags and packaging intact.
  • Items such as undergarments, bathing suits, mystery bags, holiday items, accessories, leggings and scarves, are NOT eligible for return or exchange.
  • Any personalized or custom-made items cannot be returned unless they are defective or damaged.


2. How to Initiate a Return:

To initiate a return, please follow these steps:

  • Log in to your account on the Website.
  • Go to your Order History and locate the order containing the item(s) you wish to return.
  • Click on the "Request Return" button next to the relevant item(s).
  • Provide a reason for the return and any additional details requested.
  • Await approval from our customer service team.


3. Return Process:

Once your return request is approved, you will receive instructions on how to proceed. Generally, the process involves:

  • Packaging the item securely to prevent damage during transit.
  • Including a copy of the original packing slip or order confirmation.
  • Shipping the item back to the address provided by our customer service team.
  • Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
  • If the return is approved, a refund or store credit will be issued to your original payment method within 3-6 days.
  • Shipping charges are non-refundable.


4. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, you can follow the return process outlined above and then place a new order for the desired item on our Website.

5. Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, defective product). In such cases, we will provide a prepaid shipping label for the return.

6. Refunds:

Refunds will be issued in the same form of payment used for the original purchase. Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.

7. Contact Us:

If you have questions or concerns about our Return Policy, please contact our customer service team at returns@moxiegaiety.com. We are here to assist you and ensure your satisfaction.

By making a purchase on the Website, you acknowledge that you have read and understood this Return Policy and agree to its terms.